I experienced some terrible customer service this weekend at Scrapbook Parade. I was looking for blank calendar templates, which I get every year from them. I went into the store and they were sitting right on the counter. There were two women behind the counter. One of them was doing something with the till, and the other was watching her.
I picked up the calendars and the woman doing nothing said they’d be with me in a minute. No problem. Since she wasn’t doing anything, I asked her if the calendars were returnable. She didn’t know, so she asked the other woman, who was obviously in the middle of concentrating on something. The till woman said they weren’t, but if I had any questions about them to feel free to ask.
The only reason I wanted to know if they were returnable was that I was planning on checking Micheals as well, and if they were a lot cheaper at Micheals I was going to return them. So I sort of laughingly said my only question was whether they were cheaper anywhere else. The till woman got immediately defensive, and said they were specially made for the store. Whatever — they are calendar templates. Nothing special.
But I was there and the calendars where there, so I said as much, and grabbed four of them to buy. The till woman was still doing something else, and I was prepared to wait. Then she says to the other woman: “This isn’t working. Did I screw something up while I was talking to her?” It doesn’t sound so bad when I write it down, but the way she said it — I was horrified. First by the way she referred to me as “her” when I was standing right in front of her, second by how inconvenienced she seemed by me interrupting her. But she had said to ask any questions. AND, I’m a frickin’ customer in the store. Sorry if I’ve inconvenienced you.
Anyway, right after she said it, I said: “Look, I’m going to go. I need better customer service than this.” And I started walking out. Her response? “Okay, bye.”
I was seething. I’ve never received very good customer service from them, but that was the worst. I don’t plan on going back. And I don’t even think it’s worth complaining to the manager because I got the impression she was the manager!
So I went to Micheals and got crappy customer service there as well, but that’s to be expected. And in the Micheals case I think the sales lady was just stupid, and I can’t really fault her for that.
I ended up getting the calendars at Memory Lane.